User Privacy Policy
Welcome to Reel Raven’s Privacy Policy. This page explains how we collect, use and protect personal data when you register, deposit, play or contact support. It covers the types of information we hold - personal, technical and transactional - and sets out your rights and choices. The policy applies to account activity on our site and mobile web app for users in the United Kingdom and other supported jurisdictions. Read these terms before creating an account or submitting documents so you understand how your data is handled and who to contact with privacy requests.
Types of data we collect
Personal data
Name, date of birth, email address, postal address, phone number and identity documents provided for verification.
Technical data
IP address, device identifiers, browser and operating system, log files and connection timestamps collected during use of the site and mobile web app.
Transactional data
Deposit and withdrawal records, payment method details, betting history, game activity and bonus usage required for account management and payments.
How we use information
Account operation
Create and operate your account, process deposits and withdrawals, verify identity and enforce limits and terms.
Security and fraud prevention
Detect and prevent unauthorised access, money laundering, fraud and other abuse. KYC and source-of-funds checks may be requested before withdrawals.
Customer support and compliance
Respond to enquiries, handle disputes, perform record-keeping and comply with legal obligations where required.
Marketing and communication
Send service messages, transactional notices and marketing where you have given consent. You can opt out of marketing at any time.
Data protection and security practices
We protect data in transit and at rest using industry standard encryption and access controls. Secure site connections use HTTPS and appropriate server protections. Access to personal data is limited to authorised staff and contracted partners who need it to perform services on our behalf. We retain information only for as long as necessary to fulfil operational, legal and regulatory requirements.
Cookies and tracking technologies
Cookies we use
Functional cookies for login and session management, analytics cookies to improve site performance and optional advertising cookies for personalised offers. Providers may set third-party cookies when you use embedded content or game vendors.
Managing cookies
Browser settings allow you to block or delete cookies. Blocking essential cookies may limit site functionality. You can also manage preferences in the cookie banner where presented.
User rights
Access and correction
Request access to your personal data and ask for inaccuracies to be corrected via support.
Deletion and restriction
Request deletion or restriction of processing where permitted by law. Some data may be retained to meet legal or contractual obligations.
Object and portability
Object to certain processing activities and request portable copies of data in a common machine-readable format.
Data sharing and third parties
We share data with payment processors, game providers, analytics vendors, identity verification services and fraud prevention partners as needed to provide services. Data may be disclosed to law enforcement or regulators when required by law. Contracts and controls are used to protect your information with our service providers.
Updates to this policy
We may update this policy from time to time. Material changes will be posted on the site with an effective date. Continued use of the service after updates means you accept the revised terms; you can contact support with questions about any change.