Safe Gambling

We take player safety seriously and provide clear controls to help keep gambling responsible. Our commitment covers age and identity checks, practical account tools and access to support for those who want to cut back. We provide deposit limits, time-outs and self-exclusion options you can set quickly. This page explains how to use the tools, spot warning signs, and find professional help so customers in the United Kingdom can manage play and stay in control.

Reel Raven Responsible Gambling

Reel Raven Responsible Gambling is focused on prevention and support. Policies are built around keeping play affordable, transparent and voluntary. Controls are available in your account dashboard and via support if you need assistance with limits, restrictions or self-exclusion. We publish clear instructions so you can act immediately when needed.

Player Protection Principles

Age verification and identity checks are used to prevent underage access. Fair play and transparent terms ensure betting activity is traceable. Privacy and data protection are applied to all RG actions. Decisions on account restrictions follow the stated Terms and Conditions and are applied consistently.

Tools to Manage Your Activity

Deposit Limits

Set daily, weekly and monthly deposit limits from your account. Limits take effect immediately and can be lowered at any time. Increasing limits may require a 24 hour cooling period to prevent impulsive changes.

Loss Limits and Wagering Caps

Loss limits let you cap net losses over a period. Wagering caps control how much you stake in total. Use these together to control spend and avoid chasing losses.

Time-Outs and Session Reminders

Choose short time-outs to pause access for a set number of days or weeks. Enable session reminders and reality checks to receive regular prompts about time spent and stakes placed.

Self-Exclusion

Full self-exclusion blocks account access for a chosen period. Requests can be submitted via account settings or by contacting support. During exclusion the account will be closed for play and marketing communications will be stopped.

Recognising Problematic Behaviour

Warning signs include betting larger amounts than usual, chasing losses, neglecting other responsibilities, borrowing to gamble and hiding activity. If you notice these signs in yourself or someone close to you, act early and use limits or self-exclusion.

Guidance for Staying in Control

Set a budget before you play and stick to it. Use deposit and loss limits and switch on session reminders. Treat gambling as entertainment with a fixed spend. Avoid gambling under stress or while impaired. If you use multiple sites, apply consistent limits across accounts.

Access to Professional Help and Support

For immediate help see GambleAware and Gamblers Anonymous for UK support and helplines. If you need tailored advice, contact our support team who can provide local contact details and self-exclusion steps. In an emergency, contact local health services or emergency services.