Full Terms and Conditions
We operate Reel Raven and this page sets out the terms that govern use of our casino site and services. The rules explain account responsibilities, eligibility, acceptable use, bonuses, payments, disputes and how we may update these terms. By registering or using the site you accept these conditions and any rules linked from them. Read the sections below before creating an account, depositing funds or using any promotion. If you disagree with any part of the terms, do not register or gamble on the site.
Account responsibilities
Registration and verification
Register with accurate personal details and keep them up to date. KYC documents may be required before withdrawals. Only one account per person, household, device, email or payment method is allowed.
Account security
Keep login credentials secure. Notify support immediately if you suspect unauthorised access. We may suspend or close accounts where security risks are detected.
Account activity
Maintain lawful activity. Dormant accounts may be subject to administrative action after prolonged inactivity. Any suspected fraud, collusion or bonus abuse may result in restrictions or closure.
Eligibility requirements
You must be at least 18 years old and of legal age to gamble in your jurisdiction. Acceptance depends on location and local law. Restricted regions apply and eligibility checks will be carried out during registration or at any time.
Acceptable use of the service
Use the site for lawful gaming only. Prohibited conduct includes using bots or unauthorised software, attempting to manipulate game outcomes, creating multiple accounts, chargebacks, collusion, and accessing the service through proxies or VPNs to bypass restrictions.
Abusive, harassing or fraudulent behaviour towards staff or other users is not permitted and may lead to immediate account suspension.
Bonus and promotion rules - general principles
Promotions require opt-in where stated and are subject to time limits, wagering requirements and game contribution rules. Wagering requirements, max bet limits during playthrough, and excluded games apply as set out in promotion terms. Abuse of bonuses may lead to forfeiture of bonus funds and winnings.
Only one welcome offer per person, household or IP unless otherwise stated. Bonus terms take precedence where there is a conflict with general site terms for that promotion.
Deposits and withdrawals
Minimum deposit amounts apply and are shown at the cashier (typical minimum £10). Withdrawals require identity verification and cleared KYC before funds are released. Withdrawal methods depend on deposit method and account verification.
Processing times and limits may vary. We may impose withdrawal limits and ask for source-of-funds documentation for large or unusual transactions. Fees from banks or networks may apply and are outside our control.
Dispute handling
Contact support via live chat or email to raise disputes. Provide relevant account details and evidence. We will review claims and communicate a decision. If a dispute cannot be resolved through support, our final decision is governed by these terms and any applicable law.
Updates to the terms
We may amend these terms and will post updated versions on the site. Continued use after changes constitutes acceptance of the new terms. Significant changes may be notified via account message or email where appropriate.